Last updated: September 9, 2026
Find answers to common questions about fdigits.hk, operated by Hengyuan (Hong Kong) Co., Limited.
General Questions
What does fdigits.hk sell?
We sell original Apple devices, computer accessories, and refurbished electronics. All products are guaranteed authentic and tested before dispatch.
Is fdigits.hk based in Hong Kong?
Yes. We are Hengyuan (Hong Kong) Co., Limited, located at Unit 13, 7/F, Baoguan Building, 50 Hung To Road, Kwun Tong District, Hong Kong, China.
Are your products original?
Yes. We specialize in 100% original and authentic brand products, including Apple devices and accessories.
Orders & Payment
How can I place an order?
Browse our shop, add products to your cart, and proceed to checkout. You can pay using the secure payment methods shown at checkout.
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options available at checkout.
Can I cancel or modify my order?
Please contact us as soon as possible if you need to cancel or modify an order. Once an order has been dispatched, changes may not be possible.
Shipping & Delivery
Where do you deliver?
We currently deliver to addresses across Hong Kong, China.
How long does delivery take?
Most orders are delivered within 7–14 business days after dispatch, depending on your location and courier availability.
Do you offer free delivery?
Free delivery may be available for orders above a specified amount. Please check the current promotion at checkout.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for eligible items. Please refer to our Refund and Returns Policy for full details.
How do I request a refund?
Contact us by phone or email with your order details. We will guide you through the return process.
When will I receive my refund?
Refunds are processed after we receive and inspect the returned item. Processing times may vary depending on your payment provider.
Product Questions
Do refurbished products come with a warranty?
Warranty details vary by product. Please check the product description or contact us for specific warranty information.
How can I verify product authenticity?
All our original products come from trusted suppliers. You can verify Apple products using Apple’s official verification tools.
Contact Us
If you cannot find the answer to your question, please reach out:
- Phone: (+852) 4690 9659
- Email: Hengyuan5888@Gmail.Com
- Address: Unit 13, 7/F, Baoguan Building, 50 Hung To Road, Kwun Tong District, Hong Kong, China